Product Features and Operation
Because we ship our safety-certified data center lifts across the globe, they’ve always been designed so they can be used in any data center anywhere in the world.
A fully charged battery should last through a full day (up to 12 hours) of average use.
To maximize battery life, we recommend keeping the data center lift plugged in and charging when not in use for extended periods. Keeping it unplugged for extended periods will drain and reduce the capacity of the battery.
Under ideal conditions our standard, deep-cycle batteries usually last three to five years. When maintained according to our directions, they have been known to last up to a decade.
Batteries that are allowed to get very low before charging will not last as long and may fail to recharge in some cases.
No. The operator must push the unit to the destination, but this is made as easy as possible with oversized swivel caster wheels.
Service, Support, and Maintenance
Yes. In the United States and Canada we dispatch from a vetted and trusted network of third-party technicians that work under our technical direction for onsite service. In other international locations, onsite service may be handled the same way, or, depending on the region, the service will be handled by one of our global distribution partners.
In the case of remote or difficult-to-access locations, we can work with your staff or technicians of your choice to perform the service under the direction of our internal Service and Support team.
The SL-500 is a discontinued model. Availability of replacement parts is limited.
The charge indicator only reads a surface charge. The battery may be tested directly with a multi-meter.
Sometimes the battery level indicator can be particularly sensitive to changes in battery voltage. If the indicator is always showing a low level, your battery’s maximum power level may have just been somewhat reduced. If your data center lift can be used for the entire day without needing to be recharged, the battery is considered to be working under normal operating conditions.
Please contact [email protected]. We can guide you through testing the circuit board and lower limit switch.
Please contact [email protected]. We can guide you through testing the upper limit switch, TouchSTOP Sensor, and circuit board.
Lubrication should never be required. The SL-350X winch gears are self-contained.
We are available from 9 AM to 4 PM MST, Monday through Friday.
Replacement parts can be sourced directly from us or any one of our numerous distribution partners worldwide. Contact [email protected] for more information.
Shipping and Delivery
NOTE:
Most orders ship within five to ten business days after receipt of the order. Once the order is accepted and all required documentation is received (such as receiving and delivery contact information and approvals of requested charges not on the PO), North American-bound orders may ship within a day or two.
Shipments within the contiguous United States and Canada usually deliver within five to ten business days, but delivery within three to five days is possible upon request.
International shipment times can take anywhere from 15—45 days or more depending on the destination, shipping schedules, and customs requirements. A more specific schedule or estimate can be made available prior to or at the time of your order.
Deliveries are notified and scheduled in advance. However, in the event that our carrier is unable to deliver due to issues with the recipient, the order will be stored in a local warehouse until such time that you can receive the goods. Storage and re-delivery fees may apply.
Only if this is requested in advance. Standard shipping is delivered to your dock. We have a number of special services including inside delivery and unpacking, but these services cost extra. Our shipping department will ask you in advance if you want these services and approve of the associated charges.
Yes, you can. You are, however, liable for any damage, including damage due to shipping or mishandling that may occur after we deliver the order to your named place of delivery. Note that for international destinations, international pricing and export documentation fees still apply even if you take possession within the United States.
The lead time will be 3-5 business days after the receipt of all requested and correct documentation needed to process the order.
Buying Process
Why OUR CUSTOMERS RELY ON SERVERLIFT®
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