RESSOURCES
Téléchargez notre livre blanc GRATUIT, & #8220; Le guide de migration du centre de données & #8221;
À propos de ServerLIFT®
ServerLIFT® manufactures a family of lifts, attachments, and accessories built specifically for data center use. They are the only lifts safety-certified for data centers. Our customers report that their data centers are 100% accident-free after starting to use our lifts. You can trust the safety of your valued employees and expensive equipment to a ServerLIFT® data center lift.
Our Client Experience Team has helped thousands of customers select the best lift for their situation. Some of the questions we will ask relate to what you’re lifting, how often you move equipment, and information about your data center environment.
Yes, our lifts can remove, transport, and precisely install a wide variety of IT equipment, including switches, routers, batteries, etc.
Yes, and yes! All of our attachments and accessories have been designed using customer feedback. And we would love to hear about your specific needs. We will pass your suggestions to our engineering team to see if a custom solution can be made. It is as simple as contacting our Client Experience team, who are ready to help.
Product Functionality
No, actually. Our lifts are designed to handle all of the realities of data center environments. They:
- Fit in standard elevators (except for the SL-500FLX™ TowerLIFT).
- Roll easily over floor obstructions, such as overfloor cord protectors and cable mats—without tipping.
- Fit through standard doorways (except for the SL-500FLX™ TowerLIFT).
- Can load equipment from the floor level up to more than 52U high (8 feet, or 2.44 meters).
Can travel up grades up to a maximum of 6 degrees. - Can remove and install equipment from the front or the sides.
- Can extend the equipment into the rack, using a ServerLIFT shelf extension, adding 9.5 inches to the platform for a full 20 inches of forward equipment support.
- Can tilt the platform up to 2 degrees for exact removal and installation.
No! Our lifts are self-supporting. There is no need for the lift to be strapped to a rack. Each lift has a built-in stabilizer, activated by a convenient foot pedal at the base of the lift. This ensures that the lift will not move while equipment is removed or installed.
The ServerLIFT family of data center lifts are the safety-certified lifts certified by OSHA, NIOS, CE, FC, IC, KC and UL, and the ISO. Our customers report a 100% accident-free record after starting to use our lifts. There are no cable pinch points on our lifts, unlike others on the market. Lifts come with a telescoping platform TouchStop™ safety switch that senses when the lift is about to touch an overhead obstruction and ceases to rise. Equipment weighing up to 1000 pounds (454 kilograms) can be raised or lowered with the push of a button. Ergonomic Easy-Turn Swivel Handles are easy to grip and offer complete lift control. There’s a Fine Adjustment Pendant that controls the speed and precise alignment of equipment as they are being removed or installed.
Processus d'achat
- Request a quote from our Client Experience Team ([email protected] or 602-254-1557) or click the Obtenez un devis button on our website.
- You will then issue a PO or sign the credit card form to get your order started.
- After we receive your order, we may need additional information. This might include a delivery questionnaire, a release of liability waiver, shipping and handling cost approval, or other information as needed.
ServerLIFT accepts most standard forms of payment, including checks, credit cards, ACH, and wire transfers. Credit card payments must be charged at shipment to avoid a 3% fee.
Net 30 days.
No, we only charge or collect sales and use taxes for direct (non-resale) orders delivered to locations within the state of Arizona.
In any other jurisdiction, the purchaser is responsible for paying all applicable sales and use taxes.
You may purchase ServerLIFT® products through your favorite reseller or distributor or directly from ServerLIFT® Corporation. If your preferred reseller or distributor does not offer our products, please let us know, and we will work to make your buying experience as smooth as possible. However you buy, we highly recommend that you register your purchase so that we have all the information needed to provide any service notices.
Yes, our 30-day Money Back Guarantee. Satisfaction is guaranteed for every ServerLIFT® data center lift and attachment. When requesting a return or replacement, you’ll need to make the request and return the product within 30 days from purchase.
Please provide proof of purchase, including the order invoice or serial/packing slip number. If the terms of the garantie limitée have been violated, the product will no longer be eligible for a return. If terms have been met, we will accept the return of the product and refund the full purchase price. Refunds and exchanges without proof of purchase provided may be limited or denied.
To determine if a purchased item is eligible for return, please contact our sales and support team ici to initiate the return process.
Yes, the ServerLIFT® Rental Program is a flexible option for those who need a temporary server-handling solution to ensure that small projects are completed safely and on time.
ServerLIFT® data center lifts are available for rent within the United States and Canada. For inquiries on international rental options, please Nous contacter.
Yes, using our Buyback Program. Customers use this option when their current data center lift (one not manufactured by ServerLIFT® or a legacy ServerLIFT® brand model) is not reaching expectations, or worse, putting their operators in danger. Whatever your reason, and whatever brand of lift it is, you can trade it in for a credit towards a new ServerLIFT® ascenseur de centre de données. Contact a Client Experience team member for more information.
- If you have an existing ServerLIFT® device and need support or assistance, please email [email protected], or contact us through the chat on our site.
- If you have questions about purchasing a lift, we are available live from 8 AM to 5 PM, Phoenix time, Monday through Friday, except on holidays. If you need help outside those times, please e-mail [email protected] to talk with a Client Experience expert. If a conversation is necessary, we will arrange to talk at a time that will work for you.
- If you have questions about lift shipment, please email [email protected].
Expédition et livraison
We strongly recommend having ServerLIFT® Corporation ship the goods to your dock (or port of entry for international shipments) to avoid mishandling or shipment damage. ServerLIFT Corporation protects against shipping losses by handling every shipment of goods with our own time-tested, experienced carriers covered by our own insurance policy.
Our insurance cannot cover any damage for shipments not using carriers hired and paid for by ServerLIFT® Corporation.
You can take possession of the goods somewhere other than the final destination, whether you use our carriers or your own.
If you choose to make your own shipping arrangements, you can do so under FOB Origin terms. If you do so:
- We strongly recommend that you utilize the services of a van line or moving company instead of common freight carriers, such as FedEx Freight, Yellow, Roadway, etc.
- If you use your carriers, ServerLIFT® holds no liability or responsibility for what happens to the equipment after it leaves our dock. We strongly recommend that you arrange for insurance to cover any potential damage during shipping. A release of liability waiver will be required.
- Note that for international destinations, international pricing and export documentation fees still apply even if you take possession within the United States.
The tracking number we provide is an internal ServerLIFT® number. We do not use traditional carriers, so tracking details that would allow you to regularly check the status of a shipment are not available for our shipments. We also utilize our own network of carriers, so pointing to one for a specific shipment would not be meaningful.
The delivery also depends on the appointment window the receiving party requests with our dispatch.
Once delivery has occurred, we will send out a delivery notification that includes the date delivered and the name of the receiver who signed for it.
Yes, we offer special delivery services for an additional fee that can be selected on our delivery questionnaire which is sent to you upon receipt of your order.
Yes. We offer DDP (Delivered Duty Paid) and IOR (Importer of Record) services for an additional fee. Under DAT (Delivered at Terminal) or DAP (Delivered at Place) Incoterms, the customer is responsible for VAT, customs clearance, etc.
No, the lift comes fully assembled and charged. You simply . . .
- Examine for damage and take pictures as instructed, if necessary
- Before your lift arrives, you might want to view this helpful video showing you how to receive and unpack your ServerLIFT data center lift. with unboxing instructions.
Service, assistance et maintenance
Nous recommandons une inspection annuelle et un changement d'huile pour les modèles à moteur. Un service d'entretien est recommandé une fois tous les trois ans pour les modèles à manivelle manuelle.
Oui. Aux États-Unis et au Canada, nous expédions à partir d'un réseau approuvé et fiable de techniciens tiers qui travaillent sous notre direction technique pour un service sur site. Dans d'autres sites internationaux, le service sur site peut être géré de la même manière ou, selon la région, le service sera géré par l'un de nos partenaires de distribution mondiaux.
Dans le cas d'emplacements éloignés ou difficiles d'accès, nous pouvons travailler avec votre personnel ou les techniciens de votre choix pour effectuer le service sous la direction de notre équipe de service et d'assistance interne.
Yes! While every data center should be using ServerLIFT® equipment, we do understand that some sites have other legacy devices on hand that may need repair from time to time. We do offer service for fixing other, non-ServerLIFT® equipment. While we cannot guarantee success or that the other manufacturer will have parts available, our network of technicians will do their best. If your other brand equipment can’t be fixed, keep our popular Buyback Program in mind – we’ll give you credit for your old device – working or not – against the purchase of a new ServerLIFT® machine.
ServerLIFT® offers preventative maintenance through our optional service contract and extended warranty. However, the devices are designed to handle years of regular use with little or no maintenance. To extend the life of the onboard battery, it is important to keep the unit charging when not in use.
To maintain our client’s privacy and security, ServerLIFT® does not keep records of the key profile for each device. We recommend having duplicate keys made and keeping them in a secure area. If you have lost all keys, ServerLIFT® can provide a replacement lock and key set that can be installed by you or a ServerLIFT® technician.
Every ServerLIFT® data center lifting device is sold with a limited one-year warranty that covers the replacement, including shipping, of parts that have failed under normal use conditions. This does not include the labor or onsite service to swap out the old part(s) with the new one(s).
ServerLIFT® does offer one, three, and five-year extended service and warranty contracts that include onsite labor when needed. These warranty extensions include a year-end or mid-term onsite preventative maintenance service.
Ces garanties prolongées sont également disponibles (pour étendre la couverture de la garantie limitée au-delà de la première année) sans main-d'œuvre sur site à un taux inférieur. Ces extensions de garantie incluent un kit de service de fin d'année ou de mi-parcours expédié chez vous afin que vous puissiez effectuer le service de maintenance préventive.
Nous proposons des kits de maintenance qui incluent tous les outils et matériaux pour une inspection et une vidange d'huile. Nous pouvons également organiser une visite de service technique. Des frais s'appliquent et peuvent varier en fonction de l'emplacement du service.
Le SL-500 est un modèle abandonné. La disponibilité des pièces de rechange est limitée.
Non, ils ne pas.
L'indicateur de charge ne lit qu'une charge de surface. La batterie peut être testée directement avec un multimètre.
Parfois, l'indicateur de niveau de batterie peut être particulièrement sensible aux changements de tension de la batterie. Si l'indicateur affiche toujours un niveau bas, le niveau de puissance maximum de votre batterie vient peut-être d'être quelque peu réduit. Si l'ascenseur de votre centre de données peut être utilisé toute la journée sans avoir besoin d'être rechargé, la batterie est considérée comme fonctionnant dans des conditions de fonctionnement normales.
Vérifiez que les roulettes avant ne sont pas verrouillées. Tirez la goupille et tournez-la de 90 °.
There shouldn’t be anything wrong with your ServerLIFT® device and it is safe to use. This sound is normal and expected. The brake winch gears turn against the clutch, which causes the clicking sound.
Le seul effet que cela aura est de décharger lentement la batterie. Nous recommandons de remplacer le circuit imprimé.
S'il vous plaît contactez [email protected]. Nous pouvons vous guider à travers le test du circuit imprimé et du fin de course inférieur.
S'il vous plaît contactez [email protected]. Nous pouvons vous guider à travers le test du fin de course supérieur, du capteur TouchSTOP et de la carte de circuit imprimé.
La lubrification ne devrait jamais être requise. Les engrenages du treuil SL-350X sont autonomes.
Nous sommes disponibles de 9 h à 16 h HNM, du lundi au vendredi.
Nous traitons généralement les commandes dans un délai d'un jour ouvrable à compter de leur réception. Les délais de livraison varient d'une nuit à une semaine selon les options de livraison demandées.
Les pièces de rechange peuvent être obtenues directement auprès de nous ou de l'un de nos nombreux partenaires de distribution dans le monde. Contact [email protected] pour plus d'informations.
Pourquoi nos clients comptent sur SERVERLIFT®
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Téléchargez notre livre blanc GRATUIT, "Le guide de sécurité du centre de données"
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