ServerLIFT^® Quality Assurance

Our process begins with regular internal audits. These facility audits are performed regularly along with internal surveillance audits. We also audit our suppliers using outside independent quality assurance inspections. This ensures that the parts coming in meet our team’s high standards and the standards of our clients.

We are also audited externally, which includes strict compliance with ISO 9001 for quality in manufacturing and ISO 14001 for minimizing our environmental impact.  Any potentially hazardous materials, including batteries and winch motor oil, are strictly handled and disposed of or recycled according to accepted local regulations.  In our facility, we maintain a robust recycling process.

Our products also undergo electromagnetic immunity and emissions testing for CE accreditation. 

Product Testing

Our components and subassemblies are inspected for quality during manufacturing, before storage, and before assembly into our products  All products are tested for proper function before shipment. Our supply chain, production, and engineering teams are all involved in the process. This fine-tuned system ensures that we evaluate all manufacturing and delivery processes, and enables us to deliver ever-improving quality in our products.

ServerLIFT^® Distributors

Picking our distributors is a selective and discerning process. These partners represent ServerLIFT^® in multiple regions and are sometimes the first point of contact for a potential customer.

Our distributors care about our clients and their specific needs. Data center owners and managers know that even within companies, no two data centers are alike and require customized assistance. Our distributors also have a comprehensive understanding of our data center lifting devices and how to best help our customers to benefit from them.

They must also maintain adequate stock in their geographic area so that you receive a quick delivery, along with excellent internal or third-party service and support. Our distribution partners are knowledgeable problem-solvers serving as a trusted extension of ServerLIFT^® at all times. If a client wishes to work with a particular reseller, we will support that relationship as well.

Service and Support

Our service and support teams are ready for your questions and requests. Responses to requests for help are normally delivered within several hours. We strive to solve a problem within 24-48 hours whenever possible. Our customers also receive access to localized materials in Spanish and French, our extended service contracts, and our 30-day money back guarantee.

Each of these steps ensure that our highly specialized quality assurance results reach you, our customer. For any additional questions, click here.