서버 리프트^® Extended Warranty and Service Contracts

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

또한 연간 예방 유지 보수를 수행하는 데 필요한 모든 것을 포함하는 기말 서비스 키트를 제공합니다.

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

서비스를 넘어 저축

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

서버 리프트^® Onsite Repair and Maintenance Services

서버 리프트^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

다른 국가의 경우, 현장 서비스는 직원 또는 글로벌 유통 파트너 중 하나를 통해 수행됩니다. 원격 또는 접근이 어려운 위치에서도 내부 서비스 및 지원 팀의 도움을 받아 직원 또는 기술자와 협력하여 서비스를 수행합니다.

기간 및 적용 범위

서버 리프트^® Service and Extended Warranty agreements are available in one-, three- and five-year terms on all models. The SL-350X hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

서비스 및 유지 관리의 연속성을 보장하기 위해 초기 구매시 연장 된 보증 범위를 시작하는 것이 좋습니다. 그러나 최초의 유료 현장 장비 평가 및 복원 서비스 방문 후 보증 또는 서비스 적용 범위는 나중에 또는 연장 적용 범위가 만료 된 경우 구매할 수 있습니다.