ServerLIFT延長保証とサービス契約

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

また、毎年の予防保守を実行するために必要なすべてのものが含まれている期末サービスキットも提供します。

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

サービスを超えた節約

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

ServerLIFT^® Onsite Repair and Maintenance Services

ServerLIFT^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

他の国際的な場所では、オンサイトサービスはお客様自身のスタッフによって、または当社のグローバルな流通パートナーの1つを介して行われます。離れた場所やアクセスが困難な場所でも、社内のサービスおよびサポートチームの助けを借りて、スタッフまたは技術者と協力してサービスを実行します。

期間と補償範囲

ServerLIFT^® Service and Extended Warranty agreements are available in one-, three- and five-year terms on all models. The SL-350X hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

サービスとメンテナンスの継続性を確保するために、最初の購入時に延長保証を開始することをお勧めします。ただし、保証とサービスの対象範囲は、最初に有償のオンサイト機器評価と復旧サービスの訪問後に、延長された対象期間が経過した後、または経過したときに購入できます。