ServerLIFT^® Extended Warranty and Service Contracts

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

它还提供了期末服务套件，其中包括您的员工执行年度预防性维护所需的一切。

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

服务以外的节省

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

ServerLIFT^® Onsite Repair and Maintenance Services

ServerLIFT^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

在其他国际地点，现场服务由您自己的员工或通过我们的全球分销合作伙伴之一提供。即使在偏远或难以访问的位置，我们也会在内部服务和支持团队的帮助下与您的员工或技术人员一起执行服务。

任期和承保范围

ServerLIFT^® Service and Extended Warranty agreements are available in one-, three- and five-year terms on all models. The SL-350X hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

我们鼓励并建议您在首次购买时就开始扩大覆盖范围，以确保服务和维护的连续性。但是，在最初的，有偿的，现场的设备评估和恢复服务访问之后，可以在以后或当扩展的服务范围已到期时购买保修和服务范围。