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Téléchargez notre livre blanc GRATUIT, & #8220; Le guide de migration du centre de données & #8221;
Global Service That Keeps Your ServerLIFT® Data Center Lift Going Strong, Wherever Your Data Center Operates
In data centers, a lift is not “nice to have.” It is an essential workflow dependency. ServerLIFT® supports customers worldwide with a practical service model built for real facility constraints, including secure sites, remote regions, and global rollouts.
What Global Support Means In Practice
When your ServerLIFT® data center lift needs service, three things matter:
- How fast you are able to get back to full capability
- Whether someone actually understands your facility’s constraints
- Whether there’s a clear path to resolution regardless of where you’re located.
Our global support model is built around all three. You get direct support from our team, backed by a network of trusted providers and validated distribution partners across numerous regions. Better still, we work within your data center security and receiving constraints, so you never have to worry about roadblocks stopping you from getting what you need.
How It Works
1. You contact us.
Submit a request for help or ask a question using our support intake form. You can also reach us by phone:- U.S. and Canada: 844-209-6532
- All other countries: 602-254-1557
Support hours are 8 am to 5 pm AMT. Our team will respond within four business hours.
2. We find the fastest path to a resolution.
Every situation is different, so we don’t route every request through the same process. Depending on your location and the issue, resolution may include:- Remote troubleshooting with guided service instructions
- Shipping components directly to you with clear installation guidance
- On-site service where it is available through our provider network
For locations outside the U.S.:
Contact us to confirm service availability in your area. We will try to coordinate through a validated distributor or reseller in your region. For remote locations, some repairs may require shipping the unit to us or having us send the components to you with guided instructions. We’ll tell you exactly what to expect up front so there are no surprises.Global Partners
ServerLIFT maintains validated distributors and resellers across regions who can support purchasing and local coordination. See our global partner directory.
What To Include With Your Request For The Fastest Possible Service
The more context you give us, the faster we can route your request and get your data center lift back serviced. When you reach out, please include:
- Your lift model and serial number
- Your country and site location
- A description of the issue and the operational problems it is causing
- Details of any facility restrictions that will affect access or delivery (security requirements, delivery windows, dock constraints, etc.)
We recognize that downtime can put installations on hold and increase the risks your employees take with manual handling. Our goal for every support request is to get you back to a standardized, predictable workflow as quickly and seamlessly as possible.
Why Our Customers Rely on ServerLIFT®
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Parlez à un spécialiste pour trouver la bonne solution de levage pour votre centre de données.
Téléchargez notre livre blanc GRATUIT, "Acheter un appareil de levage pour centre de données"
Votre centre de données est essentiel à la mission et les temps d'arrêt peuvent signifier des dizaines de milliers de clients en colère et des millions de pertes. Notre guide gratuit vous aide à identifier les bons outils pour éviter efficacement les temps d'arrêt en tant que gestionnaire de centre de données.
