ServerLIFT uses carriers that specialize in moving services or that operate with a white glove service standard to ensure that our products arrive at their final destination in great shape. We contract with van lines that are familiar with moving our products. ServerLIFT pallets are tall and heavy. They are at risk for shipping mishandling
Recently a customer contacted our Client Experience team to ask about the current draw at 110v to determine how many data center lifts could be connected to the same outlet via a power strip. We told them that most outlets run on a 15 or 20 amp fuse and that our lifts draw from 5-10
We recently had a customer order five data center lifts that he needed as soon as possible. Though we have a backlog of orders, we had a lot of orders that were incomplete due to missing paperwork, which we were still trying to obtain. This customer’s paperwork was all in order, though, giving us the
Our Client Experience Team goes above and beyond for ALL customers. A Houston data center had no internet access after Hurricane Beryl came through. They called us thinking we were a managed IT services company that would come to their facility and repair servers (not lifts) that were damaged from the hurricane. We provided the
A customer had ordered 15 of our SL-1000X Super-Duty lifts. We packed and prepared them for shipment. More than a week later the customer still had not come to pick up the freight. The freight was taking up space in our warehouse making it hard for us to get other orders packed for customers who
We received some very nice feedback from a new and now lifetime customer. He said one of our data center lifts was purchased by another facility in his company. He used that lift a couple of times and said he could never go back to the “junk we have in our own facility.” He has
Your ServerLIFT® device platform lowers, but does not raise. While this is a rare occurrence, it is typically either a failure with the upper limit switch or a failure with the TouchStop®. For TouchStop issues, tap/press the TouchStop a few times and listen for 2 clicks.This will confirm that the switch that cuts the circuit
A customer called to say that his lift platform was moving “up” just fine, but was not able to move down. After the call, the customer provided additional information, including pictures and a video of the issue. This really helps us to troubleshoot and ensure we are diagnosing the issue correctly. After a team discussion,
If your current data center lift from another manufacturer is not reaching expectations or even worse, putting your operators in danger, you can trade it in for a credit towards a new ServerLIFT® data center lift. Many of our customers tell us about their struggles with their current lifts. Either they are low-quality, inferior, or
We often get asked what the Country of Origin is for our products. The answer to this question is the United States of America. All ServerLIFT® products are assembled in and shipped from right in our warehouse in Phoenix, AZ.
Sometimes the question arises whether our lifts will go up graded flooring and ramps. Yes, all ServerLIFT® brand lifts can traverse ramps within your data center. They are designed with ADA (American with Disabilities Act) requirements in mind. The SL-350X®, SL-500X®, and SL-500FX® models can traverse grades up to a maximum of 6 degrees. For
Customer’s sometimes mistake our data center lift brakes for typical brakes. In reality, our brakes are actually stabilizer brakes. The primary function of the stabilizer brake is to provide device stability when moving equipment side to side on the sliding platform. The stabilizer brake also has a secondary function: preventing movement of the data center
ServerLIFT uses carriers that specialize in moving services or that operate with a white glove service standard to ensure that our products arrive at their final destination in great shape. We contract with van lines that are familiar with moving our products. ServerLIFT pallets are tall and heavy. They are at risk for shipping mishandling
Recently a customer contacted our Client Experience team to ask about the current draw at 110v to determine how many data center lifts could be connected to the same outlet via a power strip. We told them that most outlets run on a 15 or 20 amp fuse and that our lifts draw from 5-10
We recently had a customer order five data center lifts that he needed as soon as possible. Though we have a backlog of orders, we had a lot of orders that were incomplete due to missing paperwork, which we were still trying to obtain. This customer’s paperwork was all in order, though, giving us the
Our Client Experience Team goes above and beyond for ALL customers. A Houston data center had no internet access after Hurricane Beryl came through. They called us thinking we were a managed IT services company that would come to their facility and repair servers (not lifts) that were damaged from the hurricane. We provided the
A customer had ordered 15 of our SL-1000X Super-Duty lifts. We packed and prepared them for shipment. More than a week later the customer still had not come to pick up the freight. The freight was taking up space in our warehouse making it hard for us to get other orders packed for customers who
We received some very nice feedback from a new and now lifetime customer. He said one of our data center lifts was purchased by another facility in his company. He used that lift a couple of times and said he could never go back to the “junk we have in our own facility.” He has
Your ServerLIFT® device platform lowers, but does not raise. While this is a rare occurrence, it is typically either a failure with the upper limit switch or a failure with the TouchStop®. For TouchStop issues, tap/press the TouchStop a few times and listen for 2 clicks.This will confirm that the switch that cuts the circuit
A customer called to say that his lift platform was moving “up” just fine, but was not able to move down. After the call, the customer provided additional information, including pictures and a video of the issue. This really helps us to troubleshoot and ensure we are diagnosing the issue correctly. After a team discussion,
If your current data center lift from another manufacturer is not reaching expectations or even worse, putting your operators in danger, you can trade it in for a credit towards a new ServerLIFT® data center lift. Many of our customers tell us about their struggles with their current lifts. Either they are low-quality, inferior, or
We often get asked what the Country of Origin is for our products. The answer to this question is the United States of America. All ServerLIFT® products are assembled in and shipped from right in our warehouse in Phoenix, AZ.
Sometimes the question arises whether our lifts will go up graded flooring and ramps. Yes, all ServerLIFT® brand lifts can traverse ramps within your data center. They are designed with ADA (American with Disabilities Act) requirements in mind. The SL-350X®, SL-500X®, and SL-500FX® models can traverse grades up to a maximum of 6 degrees. For
Customer’s sometimes mistake our data center lift brakes for typical brakes. In reality, our brakes are actually stabilizer brakes. The primary function of the stabilizer brake is to provide device stability when moving equipment side to side on the sliding platform. The stabilizer brake also has a secondary function: preventing movement of the data center
A while back, our team was working through a particularly busy week. By the time Friday rolled around, we were all looking forward to our afternoon virtual team happy hour.
At 1PM we got a call from a company that was working on a project to install a couple dozen super heavy switches—all within a few days. The company was looking to rent a data center lift as a last resort in order to meet their deadline. Needless to say, they were in a bit of a panic.
Thankfully, the company was able to fast-track budget approval by 3PM, giving our team the green light to get to work. We all pulled together to get a rental machine prepped, packed, and out the door before 4PM that afternoon for a cross-country, Tuesday delivery. That made our happy hour very happy indeed.
ServerLIFT has a standing Buyback Program, which has been around for some time now. We buy back lifts that were used to handle servers when a customer purchases a new lift from us. One Fortune 500 company made great use out of the program this summer.
They sent us a number of their used lifts to use as credit towards the newer SL-500X model units they had recently purchased. The used lifts were no longer working and the company that made them is out of business.
We’re glad we were able to help our customer with the Buyback Program and continue our mission to eliminate manual server handling in every data center in the world.
We have been working with a data center industry leader for quite some time now. Like many other companies, their footprint is global, so standardizing something like a data center lifting tool requires global deployment.
We’ve gladly been able to work with them to rally the stakeholders in various regions—such as Asia Pacific—to save them tens of thousands on per-order shipping and importation costs. This was accomplished by coordinating and consolidating their orders to each region. A penny saved is a penny earned!
As a veteran-owned company, we always consider it a privilege to help out the troops who risk their lives for us every day. A military branch reached out to ServerLIFT recently—they didn’t want to put anyone at risk in their data center!
We worked with their limited budget—they were worried that they wouldn’t be able to get the ServerLIFT-brand solution they knew they so desperately needed to keep their essential people (and equipment) safe. Because we offer multiple ways to buy (including financing, leasing, and renting), we were able to work out a program that allowed them to buy it and stay within budget.
What an amazing opportunity this was to help our brothers and sisters in uniform. We were grateful to be able to do something for them in return.
We were speaking to a potential customer recently who let us know that they had purchased a Racklift instead of a ServerLIFT-brand lifting device. Once it arrived, they had to rig it to get it up a ramp, which they found to not only be dangerous but also useless because it could not fit in the right spots to lift their equipment. He told us: “The Racklift is too cumbersome, bulky, and difficult to use. It just sits in the corner and collects dust.” They no longer use the lift and are instead lifting equipment by hand, something we definitely do not recommend for safety reasons.
We explained our Buyback Program. He said that would be great for their situation; they could get rid of the Racklift and get a safely working lift at that location. We sent quotes on all four of our models with spec sheets and attachment information so the team could review and choose a ServerLIFT machine that best fits their use case. We just received their purchase order and are preparing for shipment.
A potential customer at a colocation data center said he had a lift on site. After some discussion, we were pretty sure it was one of the “warehouse lifts,” which tend to cause problems in data centers. Unlike our lifts, they are not specifically designed for data center use. He said they have to crank and crank it up and down, but that it eventually gets the job done. He did admit that it does not perform well with heavier equipment on it. He said that they are a very small data center and he is not sure he will be able to get approval for purchasing a data-center-centric lift. However, he did say, “Now, if you have one that has a button we can just push, then I’m listening!” I replied that we do actually have three models that are powered by one-touch lifting. He was very excited to get more information and present it to his team. He’s hoping he can get a ServerLIFT solution, which they are using on their other sites.
We checked in with a customer who has a couple of lifts. They told us they’re working out great. They said they loved them and that they are “built like tanks,” able to take all the abuse (not that we recommend abusing them!) they get from a variety of operators. After they started using them, he thought they were worth every penny, a true data-center-specific workhorse. He said he “appreciates and respects the ServerLIFT brand.” All of this just made our day!
Que les opérateurs exécutent des fonctions standard ou migrent de l'équipement informatique entre les installations, notre guide gratuit offre une liste de contrôle précieuse pour effectuer un déménagement en toute sécurité et sans risque inutile.
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