ServerLIFT^® Extended Warranty and Service Contracts

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

Det gir også et sluttidsservicesett som inkluderer alt folk trenger for å utføre det årlige forebyggende vedlikeholdet.

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

Sparing utover tjenesten

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

ServerLIFT^® Onsite Repair and Maintenance Services

ServerLIFT^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

*Note: Some types of damage, including but not limited to column and/or frame damage, structural damage, or key component damage may require unit to be returned for repair or replacement.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

På andre internasjonale steder utføres service på stedet av ditt eget personale, eller gjennom en av våre globale distribusjonspartnere. Selv på steder som er avsidesliggende eller vanskelig tilgjengelige, vil vi samarbeide med personalet eller teknikerne for å utføre tjenester ved hjelp av vårt interne service- og supportteam.

Varighet og dekning

ServerLIFT^® Service and Extended Warranty agreements are available in three- and five-year terms on all models. The SL-350X^® hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

Vi oppfordrer og anbefaler å starte utvidet dekning på tidspunktet for det første kjøpet for å sikre kontinuitet i service og vedlikehold. Imidlertid kan garantidekning og servicedekning kjøpes senere eller når utvidet dekning har utløpt, etter et første, betalt utstyrsbedømmelse på stedet og besøk på nytt.