Every ServerLIFT® data center lifting device comes standard with a comprehensive one-year warranty. It covers defects in materials and workmanship, or the replacement and shipping of parts that have failed under normal use, during the year following the purchase. This warranty does not cover on-site labor for non-covered damage or any preventative services.
因滥用或事故造成的损坏不在我们的有限保修或扩展保修范围内。但是,我们专用的服务和支持团队将在此处进行故障排除并提供解决方案。对于具有严格安全控制的设施,可以直接向技术人员提供说明和培训。
The Service Contract and Extended Warranty provides year-end preventative maintenance and service. This end-of-term service conducted by an approved ServerLIFT® technician includes:
If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.
它还提供了期末服务套件,其中包括您的员工执行年度预防性维护所需的一切。
Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT® partners that you can work with directly to provide service techs.
The owners of ServerLIFT® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.
ServerLIFT® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.
*Note: Some types of damage, including but not limited to column and/or frame damage, structural damage, or key component damage may require unit to be returned for repair or replacement.
As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT® with the requested information may result in the invalidation of the claim as covered by the warranty.
在其他国际地点,现场服务由您自己的员工或通过我们的全球分销合作伙伴之一提供。即使在偏远或难以访问的位置,我们也会在内部服务和支持团队的帮助下与您的员工或技术人员一起执行服务。
ServerLIFT® Service and Extended Warranty agreements are available in three- and five-year terms on all models. The SL-350X® hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.
我们鼓励并建议您在首次购买时就开始扩大覆盖范围,以确保服务和维护的连续性。但是,在最初的,有偿的,现场的设备评估和恢复服务访问之后,可以在以后或当扩展的服务范围已到期时购买保修和服务范围。
ServerLIFT® Equipment Limited and Extended Warranties and Service Contracts |
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有限保修 | 延长保修和服务合同 | 延长保修 | |
承保期 | 1年级 | 3年或5年期 | 3年或5年期 |
应用 | 材料和工艺上的缺陷 | 组件故障(磨损) | 组件故障(磨损) |
部分 | |||
运输 | |||
劳工 | ✘ | ✘ | |
电池 | 按比例更换 | 不适用 | 不适用 |
扩展保修的能力 | ✘ | ||
期末服务 | ✘ | 仅服务套件 | |
首选定价 | ✘ | ||
购买时间 | 不适用 | 在结束之前 以前的扩展 | 在结束之前 以前的扩展 |
要安排服务或提交服务票:
电子邮件 [email protected] or visit serverlift.com/contact-us.
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