ServerLIFT^® Extended Warranty and Service Contracts

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

Poskytuje také soupravu na konci období, která zahrnuje vše, co vaši lidé potřebují k provádění roční preventivní údržby.

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

Úspory mimo službu

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

ServerLIFT^® Onsite Repair and Maintenance Services

ServerLIFT^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

*Note: Some types of damage, including but not limited to column and/or frame damage, structural damage, or key component damage may require unit to be returned for repair or replacement.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

V jiných mezinárodních pobočkách provádí servis na místě váš vlastní personál nebo prostřednictvím některého z našich globálních distribučních partnerů. I v místech, která jsou vzdálená nebo obtížně přístupná, budeme spolupracovat s vašimi zaměstnanci nebo techniky na provádění služeb pomocí našeho interního servisního a podpůrného týmu.

Délka trvání a pokrytí

ServerLIFT^® Service and Extended Warranty agreements are available in three- and five-year terms on all models. The SL-350X^® hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

Doporučujeme a doporučujeme zahájit rozšířené pokrytí v době prvního nákupu, aby byla zajištěna kontinuita servisu a údržby. Záruční a servisní pokrytí je však možné zakoupit později nebo po uplynutí rozšířeného krytí, po úvodním placeném posouzení zařízení na místě a obnovení servisní prohlídky.