Ok, well maybe not a road trip, but we are flying two of our Service Specialists out to a customer’s site in Kentucky to repair some of their lifts. We’ve been to this customer’s site several times for basic repairs, and we discussed training their staff to perform these types of repairs to save money
We take our jobs seriously here on the Client Experience Team. So seriously that we want to ensure that all of our team members know what a data center looks like on the inside—to better understand how our product helps data center technicians do their jobs safely. Today a couple of our newer team members
When ServerLIFT® holds a team workshop, it’s not just any type of workshop. It’s fun, eye-opening, and most of all, an opportunity to learn about each other in the best possible ways. And last week’s was another great one! This time we focused on a few key areas such as understanding ourselves and our teammates,
Last week, we had a gentleman call us in search of specific parts for his material lift. He had been trying to locate them for a while to no avail. We know how tiring and frustrating that process can be. And even though we don’t carry parts for lifts other than our own, we immediately
When looking to purchase a data center lift, it’s only natural to want to make sure you are getting the right tool for your environment. Never fear, because ServerLIFT® has done the research, and we’re here to answer your questions. When it comes to our lifts, we have truly thought of everything. Like making sure
It’s George, a ServerLIFT favorite! And he’s got some big news. After lending his expertise to the Client Experience Team for a few weeks as they searched for a new specialist, George will be officially returning to his post as ServerLIFT mascot. He will be missed greatly by Client Experience, but luckily they’ll know exactly
Recently we had a customer reach out because they are shipping some of their units overseas and will be moving the lifts around to different data centers. They wanted the safest solution for transporting their data center lifts so that they will arrive safely each and every time they are moved. We suggested our reusable
Our customer called in saying that they are moving their data center across the country and wanted to know how they can safely transport their data center lift without having the original pallet and packaging that it came in. We advised them that we can help by either quoting them our new custom pallet and
We have a customer who uses our short sling straps for our Lift Extension attachment and asked if we had a strap that was slightly longer. As we always do, we went into custom solution mode and contacted our vendor to see what we could do to help this customer. We were able to get
We recently had an order that we shipped out, but it began to look as if it was not going to arrive on time to meet their deadline. We called our carrier and, even though this was happening right in the middle of the heavy-shipping-season holidays, they were able to get the unit to our
We have customers who rent our lifts for projects, then decide they just cannot live without one on hand whenever they want to remove, transport, and install a piece of equipment. Recently a customer rented a lift for a week-long project and loved it so much they purchased 4 new lifts for 3 of their
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for
Ok, well maybe not a road trip, but we are flying two of our Service Specialists out to a customer’s site in Kentucky to repair some of their lifts. We’ve been to this customer’s site several times for basic repairs, and we discussed training their staff to perform these types of repairs to save money
We take our jobs seriously here on the Client Experience Team. So seriously that we want to ensure that all of our team members know what a data center looks like on the inside—to better understand how our product helps data center technicians do their jobs safely. Today a couple of our newer team members
When ServerLIFT® holds a team workshop, it’s not just any type of workshop. It’s fun, eye-opening, and most of all, an opportunity to learn about each other in the best possible ways. And last week’s was another great one! This time we focused on a few key areas such as understanding ourselves and our teammates,
Last week, we had a gentleman call us in search of specific parts for his material lift. He had been trying to locate them for a while to no avail. We know how tiring and frustrating that process can be. And even though we don’t carry parts for lifts other than our own, we immediately
When looking to purchase a data center lift, it’s only natural to want to make sure you are getting the right tool for your environment. Never fear, because ServerLIFT® has done the research, and we’re here to answer your questions. When it comes to our lifts, we have truly thought of everything. Like making sure
It’s George, a ServerLIFT favorite! And he’s got some big news. After lending his expertise to the Client Experience Team for a few weeks as they searched for a new specialist, George will be officially returning to his post as ServerLIFT mascot. He will be missed greatly by Client Experience, but luckily they’ll know exactly
Recently we had a customer reach out because they are shipping some of their units overseas and will be moving the lifts around to different data centers. They wanted the safest solution for transporting their data center lifts so that they will arrive safely each and every time they are moved. We suggested our reusable
Our customer called in saying that they are moving their data center across the country and wanted to know how they can safely transport their data center lift without having the original pallet and packaging that it came in. We advised them that we can help by either quoting them our new custom pallet and
We have a customer who uses our short sling straps for our Lift Extension attachment and asked if we had a strap that was slightly longer. As we always do, we went into custom solution mode and contacted our vendor to see what we could do to help this customer. We were able to get
We recently had an order that we shipped out, but it began to look as if it was not going to arrive on time to meet their deadline. We called our carrier and, even though this was happening right in the middle of the heavy-shipping-season holidays, they were able to get the unit to our
We have customers who rent our lifts for projects, then decide they just cannot live without one on hand whenever they want to remove, transport, and install a piece of equipment. Recently a customer rented a lift for a week-long project and loved it so much they purchased 4 new lifts for 3 of their
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for
A while back, our team was working through a particularly busy week. By the time Friday rolled around, we were all looking forward to our afternoon virtual team happy hour.
At 1PM we got a call from a company that was working on a project to install a couple dozen super heavy switches—all within a few days. The company was looking to rent a data center lift as a last resort in order to meet their deadline. Needless to say, they were in a bit of a panic.
Thankfully, the company was able to fast-track budget approval by 3PM, giving our team the green light to get to work. We all pulled together to get a rental machine prepped, packed, and out the door before 4PM that afternoon for a cross-country, Tuesday delivery. That made our happy hour very happy indeed.
ServerLIFT has a standing Buyback Program, which has been around for some time now. We buy back lifts that were used to handle servers when a customer purchases a new lift from us. One Fortune 500 company made great use out of the program this summer.
They sent us a number of their used lifts to use as credit towards the newer SL-500X model units they had recently purchased. The used lifts were no longer working and the company that made them is out of business.
We’re glad we were able to help our customer with the Buyback Program and continue our mission to eliminate manual server handling in every data center in the world.
We have been working with a data center industry leader for quite some time now. Like many other companies, their footprint is global, so standardizing something like a data center lifting tool requires global deployment.
We’ve gladly been able to work with them to rally the stakeholders in various regions—such as Asia Pacific—to save them tens of thousands on per-order shipping and importation costs. This was accomplished by coordinating and consolidating their orders to each region. A penny saved is a penny earned!
As a veteran-owned company, we always consider it a privilege to help out the troops who risk their lives for us every day. A military branch reached out to ServerLIFT recently—they didn’t want to put anyone at risk in their data center!
We worked with their limited budget—they were worried that they wouldn’t be able to get the ServerLIFT-brand solution they knew they so desperately needed to keep their essential people (and equipment) safe. Because we offer multiple ways to buy (including financing, leasing, and renting), we were able to work out a program that allowed them to buy it and stay within budget.
What an amazing opportunity this was to help our brothers and sisters in uniform. We were grateful to be able to do something for them in return.
We were speaking to a potential customer recently who let us know that they had purchased a Racklift instead of a ServerLIFT-brand lifting device. Once it arrived, they had to rig it to get it up a ramp, which they found to not only be dangerous but also useless because it could not fit in the right spots to lift their equipment. He told us: “The Racklift is too cumbersome, bulky, and difficult to use. It just sits in the corner and collects dust.” They no longer use the lift and are instead lifting equipment by hand, something we definitely do not recommend for safety reasons.
We explained our Buyback Program. He said that would be great for their situation; they could get rid of the Racklift and get a safely working lift at that location. We sent quotes on all four of our models with spec sheets and attachment information so the team could review and choose a ServerLIFT machine that best fits their use case. We just received their purchase order and are preparing for shipment.
A potential customer at a colocation data center said he had a lift on site. After some discussion, we were pretty sure it was one of the “warehouse lifts,” which tend to cause problems in data centers. Unlike our lifts, they are not specifically designed for data center use. He said they have to crank and crank it up and down, but that it eventually gets the job done. He did admit that it does not perform well with heavier equipment on it. He said that they are a very small data center and he is not sure he will be able to get approval for purchasing a data-center-centric lift. However, he did say, “Now, if you have one that has a button we can just push, then I’m listening!” I replied that we do actually have three models that are powered by one-touch lifting. He was very excited to get more information and present it to his team. He’s hoping he can get a ServerLIFT solution, which they are using on their other sites.
We checked in with a customer who has a couple of lifts. They told us they’re working out great. They said they loved them and that they are “built like tanks,” able to take all the abuse (not that we recommend abusing them!) they get from a variety of operators. After they started using them, he thought they were worth every penny, a true data-center-specific workhorse. He said he “appreciates and respects the ServerLIFT brand.” All of this just made our day!
Niezależnie od tego, czy operatorzy wykonują standardowe funkcje, czy migrują sprzęt IT między obiektami, nasz bezpłatny przewodnik zawiera cenną listę kontrolną umożliwiającą bezpieczne przeprowadzanie ruchu bez niepotrzebnego ryzyka.
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