Feel Like Your Lift May Need An Inspection, But Not Sure Where To Start?
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for the winch motor function and the Easy-Glide Shelf. Of course, if you feel that you need a professional to come out and inspect the lift, we definitely offer onsite service. Just give us a call, as we are always here to help!
Repeat Customers Still Need Our Expert Advice
A customer reached out to us via our web chat asking for pricing on another SL-350X® manual data center lift. They already have two, but will need more in the next year or so. They have our SL-1000X® Super-Duty lift at another campus, therefore they believed they did not have the space for an electric lift at this location. We explained that the SL-350X® manual lift and the SL-500X® electric lift are the exact same base design (it’s the SL-1000X® Super-Duty lift that is bigger), so if they did want the ease of a one-touch lifting solution rather than a manual hand-cranked lift at this site, they could certainly get […]
Heavy HPC Servers? No Problem At All.
We were contacted by a customer via our webchat needing a few lifts by February for very heavy 300kg High Performance Computing servers for the HPC data center they are building internationally. Another requirement was that the lifts could go through standard-sized doorways, which of course ours do. We recommended our SL-1000X® Super-Duty lift, which can lift, transport, and install equipment up to 1000 pounds, along with our GT-1000XTM Glide Roller Table (so they can smoothly slide those heavy HPC servers into a rack), and the LE-1000XTM Lift Extension (so they can effortlessly remove those weighty servers out of their shipping boxes!). They also have a data center in the U.S., […]
What Are Our Most Popular Attachments?
Our most popular attachments are the GT-1000X™ Glide Table and the LE-500X™ Lift Extension. Here’s why. The Glide Table has a series of rollers that let your servers glide back and forth over its surface for nearly frictionless equipment transfers on either side of an aisle. Especially great for the more narrow aisles. The Glide Table attaches to the equipment platform of all ServerLIFT-brand data center lifts. The LE-500X™ lift extension takes all the back-breaking effort out of removing equipment from boxes, with slings that are fed under the server or switch in the box, and then, with the push of a button on your SL-500X®, lifts that heavy equipment […]
Special Circumstances? No Problem!
A reseller partner reached out to get a quote for one of our lifts. One of their customers needed a lift that would be small enough to fit in their elevator and in their tiny server room. They also needed it to lift servers into racks that are 45U high. This reseller knew exactly who to turn to for a lifting solution for their customer! ServerLIFT® brand data center lifts have a slim 24” footprint, so they fit in the most narrow aisles. Our lifts fit through any standard-sized doorway or elevator. And, our most popular models lift up to 52U. It was a no-brainer that this customer needed a […]
Customer Problem: People Borrow His Lifts And He Has A Hard Time Getting Them Back!
A customer called in to let us know that he is passing our contact information over to his colleague so that the colleague can purchase a data center lift from us. Our customer said that he has three of our lifts and everyone always borrows them. “I have a hard time getting them back, because everyone loves them so much,” he said. Made our day, and we did, of course, reach out to his colleague. Maybe we can turn this into a win-win-win!
Why Do We Need To Give You A Quote?
When we send a quote to a customer who has asked for one, we include the estimated cost of shipping, so there are no surprises down the line. In order to do that, we need your zip code and a couple other pieces of information. But that’s not the only reason. We have several lift options for you to choose from, including accessories that may be perfect for your situation. Our customer success managers will use their in-depth experience with our lifts and customer situations to work up the optimum quote for you. We can promise, however, that we will get that quote to you with all possible speed. Quotes […]
Our New CRM Handles Customer Accounts More Efficiently
We have shifted into a new ERP system so that we can interact with our customers as efficiently as possible. This new software is helping us to improve customer service, production, reporting, and analytics, which will enhance our overall customer experience and satisfaction. Our operations will be more streamlined. We appreciate our customers’ patience while we transfer over to this new system, but so far we are pleased with the way it’s all working.
Where Are You? Yes, We Have Service There
Someone from Mexico City needed service on their SL-350X®, our hand-cranked lift, and started chatting with Don on our website. Don confirmed that we do have service in Mexico, and started moving the process along by asking for the serial number of the machine. In fact, we can service our own data center lifts virtually anywhere in the world, including Europe, Southeast Asia, Australia, the Middle East and UAE, and, obviously, Latin America. We can also service any other type of lift at your data center, for customers located in the continental United States. This means you can get our reliable and professional service for all your lifts. One-stop shopping […]
What Attachments Do You Offer To Extend The Range Of The Lifts?
Sometimes you need a little extra help from an accessory that can handle a tough fit or unusual aisle configuration, or you simply want to be able to lift a super heavy piece of equipment out of its box (without breaking your back!). So our engineers have come up with ways to solve these problems for you. Our Glide Table makes installs smooth and friction-free. The Lift Extension makes it easy for a single operator to remove heavy equipment from shipping boxes. Our RS-500X™ J-Rail Assist is a safe and convenient way to angle servers in and out of “j-shaped” drop-in rails. Our PL-500X™ Platform Extension brings the reach of […]
