Our New CRM Handles Customer Accounts More Efficiently
We have shifted into a new ERP system so that we can interact with our customers as efficiently as possible. This new software is helping us to improve customer service, production, reporting, and analytics, which will enhance our overall customer experience and satisfaction. Our operations will be more streamlined. We appreciate our customers’ patience while … Lire la suite
Where Are You? Yes, We Have Service There
Someone from Mexico City needed service on their SL-350X®, our hand-cranked lift, and started chatting with Don on our website. Don confirmed that we do have service in Mexico, and started moving the process along by asking for the serial number of the machine. In fact, we can service our own data center lifts virtually … Lire la suite
How Fast Can We Give You A Quote?
Don started chatting with someone who came to our site and wanted to rent a lift for a day. Don got the info needed, then was able to send a quote to the customer within 10 minutes. This is pretty normal for us, at least during business hours here in Phoenix, Monday through Friday. It’s … Lire la suite
What Attachments Do You Offer To Extend The Range Of The Lifts?
Sometimes you need a little extra help from an accessory that can handle a tough fit or unusual aisle configuration, or you simply want to be able to lift a super heavy piece of equipment out of its box (without breaking your back!). So our engineers have come up with ways to solve these problems … Lire la suite
Move 200 Servers In Less Than 36 Hours? No Problem!
ServerLIFT® users are happy to help each other out, when the occasion calls for it. As this video explains, we were contacted by a data center manager who had to install 200 servers in less than 36 hours (!). Overnight shipping would bust their budget, so we set to work. Our super helpful team started … Lire la suite
Parlez-vous français? ¿Hablas español?
Data center managers enjoy the use of our data center lifts, all over the world. Which is why our site can be read in 23 different languages! Our operator manuals and product decals are offered in Spanish, French, and German, and our Tip N’ Tell crate sensor notifications are offered in English, French, and Spanish. … Lire la suite
What Does It Mean When A Lift Is “Designed Exclusively For Data Centers”?
Well, you start where you should start: by interviewing data center managers. You then design and build a machine whose size, functions, and ergonomics are perfect for data centers. How the machine moves, stays in place, is safe for the operator, makes it easy to remove, transport, and install with precision, and navigates today’s packed … Lire la suite
Who Can Help You Get The Right Data Center Lift?
A while back, we decided that we would take a different approach to “sales.” We put some of our best customer service people on the phones instead of “salespeople.” Their goal was simply to make it easier for our customers to buy, or even help them if ServerLIFT® wasn’t the perfect solution for them. We … Lire la suite
