产品功能与操作
Because we ship our safety-certified data center lifts across the globe, they’ve always been designed so they can be used in any data center anywhere in the world.
ServerLIFT® data center lifts come equipped with a power cord that plugs into standard wall outlets. The type of wall outlet and electrical requirements for the lift differs depending on your specific model. (See chart below.)
ServerLIFT® units can be plugged to any power source within the input range specified with your model’s charging system (check your Operator’s Manual).
This includes charging it inside the data center. Our products are rigorously tested for and comply with a number of safety standards, including CE, FCC, and UL. They can safely be used, and charged, inside any data center environment.
充满电的电池应持续使用一整天（最多12小时）。
为了最大程度地延长电池寿命，我们建议长时间不使用数据中心升降机时保持充电状态并进行充电。长时间不插电会耗尽电量并降低电池容量。
在理想条件下，我们的标准深循环电池通常可以使用三到五年。按照我们的指示进行维护时，已知它们可以使用长达十年。
允许在充电之前变得非常低的电池不会持续很长时间，并且在某些情况下可能无法充电。
The primary function of the stabilizer brake is not to provide braking, but to impart device stability when moving equipment side to side on the sliding platform.
The stabilizer brake also serves a second function: preventing movement of the data center lift when raising, lowering, or loading equipment. If it moves easily with the stabilizer brakes engaged, please check that both stabilizer brake rubber boots are installed and that the braking system locks when engaged. Otherwise, contact ServerLIFT® Service & Support.
否。操作员必须将设备推到目的地，但是使用超大的万向脚轮使此操作变得尽可能容易。
ServerLIFT® devices have a feature where the maximum height of the platform and telescoping column is up to 1 ft lower than its factory-set maximum height. Please contact ServerLIFT® Service & Support to find out if your device has this feature and to learn how to use it.
Yes. If the floor is already accommodating loaded racks, it will also accommodate a ServerLIFT® unit with equipment loaded on it.
Yes, all ServerLIFT® model lifts can traverse ramps within your data center. They are designed with ADA (American’s with Disabilities Act) requirements in mind. The SL-350X, SL-500X, and SL-500FX models can traverse grades up to a maximum of 6 degrees. For the SL-1000X model, the maximum grade is 3.9 degrees.
服务，支持和维护
我们建议对动力型号进行年度检查和换油。对于手动手摇模型，建议每三年进行一次维修服务。
是。在美国和加拿大，我们从经过审查的可信赖第三方网络技术人员网络中调度，这些网络在我们的技术指导下提供现场服务。在其他国际位置，现场服务可能以相同的方式处理，或者，根据地区而定，服务将由我们的全球分销合作伙伴之一处理。
对于偏远或难以到达的地点，我们可以与您选择的员工或技术人员一起在我们内部服务和支持团队的指导下执行服务。
Yes! While every data center should be using ServerLIFT® equipment, we do understand that some sites have other legacy devices on hand that may need repair from time to time. We do offer service for fixing other, non-ServerLIFT® equipment. While we cannot guarantee success or that the other manufacturer will have parts available, our network of technicians will do their best. If your other brand equipment can’t be fixed, keep our popular Buyback Program in mind – we’ll give you credit for your old device – working or not – against the purchase of a new ServerLIFT® machine.
ServerLIFT® offers preventative maintenance through our optional service contract and extended warranty. However, the devices are designed to handle years of regular use with little or no maintenance. To extend the life of the onboard battery, it is important to keep the unit charging when not in use.
To maintain our client’s privacy and security, ServerLIFT® does not keep records of the key profile for each device. We recommend having duplicate keys made and keeping them in a secure area. If you have lost all keys, ServerLIFT® can provide a replacement lock and key set that can be installed by you or a ServerLIFT® technician.
Every ServerLIFT® data center lifting device is sold with a limited one-year warranty that covers the replacement, including shipping, of parts that have failed under normal use conditions. This does not include the labor or onsite service to swap out the old part(s) with the new one(s).
ServerLIFT® does offer one, three, and five-year extended service and warranty contracts that include onsite labor when needed. These warranty extensions include a year-end or mid-term onsite preventative maintenance service.
These extended warranties are also available (to extend the limited warranty coverage beyond the first year) without onsite labor at a lower rate. These warranty extensions include a year-end or mid-term service kit shipped to your location so you can perform the preventative maintenance service.
我们提供的维护套件包括用于检查和换油的所有工具和材料。我们还可以安排技术服务访问。将收取费用，并且可能会因服务地点而异。
SL-500是停产产品。备件的可用性有限。
不，他们没有。
电荷指示器仅读取表面电荷。可用万用表直接测试电池。
有时，电池电量指示器可能会对电池电压的变化特别敏感。如果指示灯始终显示低电平，则可能是电池的最大电量有所降低。如果您的数据中心电梯可以整天使用而无需充电，则认为电池在正常工作条件下可以工作。
检查以确保前脚轮未锁定。拉动环形销并将其旋转90°。
There shouldn’t be anything wrong with your ServerLIFT® device and it is safe to use. This sound is normal and expected. The brake winch gears turn against the clutch, which causes the clicking sound.
这将产生的唯一效果是缓慢消耗电池电量。我们建议更换电路板。
请联系 [email protected]。我们可以指导您测试电路板和下限开关。
请联系 [email protected]。我们可以指导您测试上限开关，TouchSTOP传感器和电路板。
永远不需要润滑。 SL-350X绞车齿轮是独立的。
我们的服务时间是周一至周五上午9点至下午4点（MST）。
我们通常会在收到订单后的一个工作日内处理订单。运输时间从隔夜到一周不等，具体取决于请求的运输选项。
更换零件可以直接从我们或我们众多全球分销合作伙伴中的任何一家采购。联系 [email protected] 了解更多信息。
运送和交付
No. Every ServerLIFT® will arrive fully charged, assembled, and ready to use. Powered units that ship overseas may be shipped with the battery disconnected to conserve charge. In this case, open up the access door and connect the battery as described within the operator’s manual.
NOTE:
大多数订单在收到订单后的五到十个工作日内发货。接受订单并收到所有必需的文件（例如收货和交货联系信息以及未在PO上批准的要求收费的批准）后，与北美绑定的订单可能在一两天内寄出。
连续的美国和加拿大境内的发货通常在5到10个工作日内交货，但可以根据要求在3到5天内交货。
国际运输时间可能需要15-45天或更长时间，具体取决于目的地，运输时间表和海关要求。可以在订购之前或订购时提供更具体的时间表或估算。
Yes. ServerLIFT® includes heavy duty ratchet straps with every machine. To allow for a variety of equipment sizes, the platform and frame have multiple points of attachment for the strap hooks.
是的，您当然可以使用您自己的承运人进行装运。但是，我们强烈建议与我们合作将货物运送到您的码头（或国际运输的入境口岸），因为我们担心运输不当和货物损坏的可能性。
ServerLIFT® Corporation protects against shipping losses by handling every shipment of goods with our own experienced carriers and protects them with our own insurance policy.
If you do choose to use your own carrier, ServerLIFT® holds no liability or responsibility for what happens to the equipment after it leaves our dock. In this case, we recommend that you utilize the services of a van line or moving company in lieu of a common carrier.
The tracking number we provide is an internal ServerLIFT® number. As we do not use traditional carriers, tracking details that would allow you to regularly check the status of a shipment are not available for our shipments. We also utilize our own network of carriers, so pointing to one for a specific shipment would not be meaningful.
交付还取决于接收方与我们的派遣请求的约会窗口。交货后，我们将发出交货通知，其中包括交货日期和签字的收货人姓名。
交货已提前通知和安排。但是，如果由于承运人的问题导致我们的承运人无法交货，则订单将存储在本地仓库中，直到您可以收货为止。可能需要支付仓储费和再运输费。
仅在事先要求的情况下。标准运输将运送到您的码头。我们提供许多特殊服务，包括内部送货和拆箱，但这些服务需要额外付费。我们的运输部门会提前询问您是否需要这些服务并批准相关费用。
是的你可以。但是，您对任何损坏负责，包括在我们将订单交付到指定的交货地点后可能因运输或处理不当而造成的损坏。请注意，对于国际目的地，即使您在美国拥有财产，国际定价和出口单据费用仍然适用。
交货期为收到处理订单所需的所有要求且正确的文件后的3-5个工作日。
We strongly recommend against the use of common freight carriers (such as FedEx Freight, Yellow, Roadway, etc.). ServerLIFT® pallets are heavy and at risk for shipping abuse and mishandling.
ServerLIFT® only uses carriers that specialize in moving services or that operate with a white glove service standard to ensure products arrive at their final location in good order.
If you insist on FOB Origin terms with your own carrier, please note that ServerLIFT® will not be liable for any damage created to the product after the shipment leaves our warehouse.
购买流程
ServerLIFT® accepts most standard forms of payment including checks, credit cards, ACH, and wire transfers. Credit card payments must be charged at the time of shipment regardless of your account credit terms.
ServerLIFT® is pleased to offer our clients, even new ones, with standard net 30-day payment terms with account credit limits under $30,000. 无需信用检查即可符合我们的标准付款条件.
可以通过简单的承销流程为您的公司提供信用，根据要求提供超过30天的付款条件或超过$30,000的订单/帐户的信用额度。
条款和条件可能适用。请联系我们的服务和支持团队以获取更多信息。
不可以，除了直接送货（非转售）订单运送到美国亚利桑那州的地点外，我们不收取或收取销售和使用税。
ServerLIFT® does not maintain any nexus outside of the state of Arizona, and as such does not collect sales and use taxes on behalf of the purchaser in any other jurisdiction. The purchaser is responsible for paying any and all applicable sales and use taxes.
We sell directly to the end-user, and we are also happy to work with any and all resellers. ServerLIFT® is committed to a great customer experience.
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