ServerLIFT^® Extended Warranty and Service Contracts

If your data center security program prohibits on-site visits from equipment service technicians, or if you require background checks and certificates of bonding and insurance, our Extended Warranty Exclusive of Service agreement covers you for parts and shipping, but allows you to use your own staff for the service work with our in-house team providing remote instructions and training.

Det tillhandahåller också ett slutkortservicekit som innehåller allt ditt folk behöver för att utföra det årliga förebyggande underhållet.

Extended Warranty agreements exclusive of labor is the option that is typically available for customer sites outside of North America. In some regions, we may be able to refer you to third parties or ServerLIFT^® partners that you can work with directly to provide service techs.

Besparingar utöver tjänsten

The owners of ServerLIFT^® Service Contracts and Extended Warranties benefit from preferred pricing on replacement or spare parts not covered under the warranty. With our three- or five-year contracts, the per-year price is progressively lower (as the term increases) than a one-year renewal, allowing you to both reduce your per-year price and lock in the rate for the duration of the term.

ServerLIFT^® Onsite Repair and Maintenance Services

ServerLIFT^® Service Contract and Extended Warranty holders in the United States and Canada can take advantage of on-site repair and maintenance. We dispatch service technicians from our vetted and trusted third-party network.

*Note: Some types of damage, including but not limited to column and/or frame damage, structural damage, or key component damage may require unit to be returned for repair or replacement.

As part of the terms of warranty contract, you may be required, as needed, to assist our remote support staff with gathering information needed to make a warranty claim and/or repair. This includes, but is not limited to troubleshooting, testing, and providing pictures and/or video of the issue(s). Failure or refusal to provide ServerLIFT^® with the requested information may result in the invalidation of the claim as covered by the warranty.

På andra internationella platser utförs service på plats av din egen personal eller genom en av våra globala distributionspartners. Även på platser som är avlägsna eller svåra att komma åt, kommer vi att arbeta med din personal eller tekniker för att utföra tjänster med hjälp av vår interna service och supportteam.

Längd på löptid och täckning

ServerLIFT^® Service and Extended Warranty agreements are available in three- and five-year terms on all models. The SL-350X^® hand-cranked lift is the only exception, available only in three- and five-year terms. Warranty extensions include a year-end or end-of-term on-site preventative maintenance service.

Vi uppmuntrar och rekommenderar att starta utökad täckning vid tidpunkten för det första köpet för att säkerställa kontinuitet i service och underhåll. Garanti- och servicetäckning kan dock köpas senare eller när förlängd täckning har förflutit, efter ett första, betalt, utrustningsutvärdering på plats och besöket av service på nytt.