Feel Like Your Lift May Need An Inspection, But Not Sure Where To Start?
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for […]
Repeat Customers Still Need Our Expert Advice
A customer reached out to us via our web chat asking for pricing on another SL-350X® manual data center lift. They already have two, but will need more in the next year or so. They have our SL-1000X® Super-Duty lift at another campus, therefore they believed they did not have the space for an electric […]
Heavy HPC Servers? No Problem At All.
We were contacted by a customer via our webchat needing a few lifts by February for very heavy 300kg High Performance Computing servers for the HPC data center they are building internationally. Another requirement was that the lifts could go through standard-sized doorways, which of course ours do. We recommended our SL-1000X® Super-Duty lift, which […]
What Are Our Most Popular Attachments?
Our most popular attachments are the GT-1000X™ Glide Table and the LE-500X™ Lift Extension. Here’s why. The Glide Table has a series of rollers that let your servers glide back and forth over its surface for nearly frictionless equipment transfers on either side of an aisle. Especially great for the more narrow aisles. The Glide […]
Special Circumstances? No Problem!
A reseller partner reached out to get a quote for one of our lifts. One of their customers needed a lift that would be small enough to fit in their elevator and in their tiny server room. They also needed it to lift servers into racks that are 45U high. This reseller knew exactly who […]
Customer Problem: People Borrow His Lifts And He Has A Hard Time Getting Them Back!
A customer called in to let us know that he is passing our contact information over to his colleague so that the colleague can purchase a data center lift from us. Our customer said that he has three of our lifts and everyone always borrows them. “I have a hard time getting them back, because […]
Why Do We Need To Give You A Quote?
When we send a quote to a customer who has asked for one, we include the estimated cost of shipping, so there are no surprises down the line. In order to do that, we need your zip code and a couple other pieces of information. But that’s not the only reason. We have several lift […]
Our New CRM Handles Customer Accounts More Efficiently
We have shifted into a new ERP system so that we can interact with our customers as efficiently as possible. This new software is helping us to improve customer service, production, reporting, and analytics, which will enhance our overall customer experience and satisfaction. Our operations will be more streamlined. We appreciate our customers’ patience while […]
Where Are You? Yes, We Have Service There
Someone from Mexico City needed service on their SL-350X®, our hand-cranked lift, and started chatting with Don on our website. Don confirmed that we do have service in Mexico, and started moving the process along by asking for the serial number of the machine. In fact, we can service our own data center lifts virtually […]
What Attachments Do You Offer To Extend The Range Of The Lifts?
Sometimes you need a little extra help from an accessory that can handle a tough fit or unusual aisle configuration, or you simply want to be able to lift a super heavy piece of equipment out of its box (without breaking your back!). So our engineers have come up with ways to solve these problems […]
