Where Can I Get The Specs On Your Lifts?
Each of our three data center lift models have spec sheets that include detailed drawings with lift, platform, and clearance dimensions, as well as the pivot diameter for the lift and how far the sliding shelf extends on either side of the platform. One of the main benefits of our data center lifts is the fact that you can load equipment from either side, as well as the front. So for those narrow aisles, this is the perfect, hassle-free solution. You can access the spec sheets by going to our data center lifts page, and on each lift’s page, you can just click on “specifications” for a download of the […]
What Are The Warranties For Our Lifts?
This is a common question, and here’s the answer. For starters, we offer a 30-day Money Back Guarantee. You will be refunded the full purchase price, as long as the terms of the limited warranty have been met, and with proof of purchase. We offer a comprehensive 1-year manufacturer’s warranty that covers defects in materials or workmanship, or the replacement and shipping of parts that have failed under normal use. And our Service Contract and Extended Warranty provides year-end preventative maintenance and service. An approved ServerLIFT® technician will diagnose equipment, replace fluids if needed, perform a general system tune-up, and gather feedback from you for our in-house service and engineering […]
Reusable Crates Are Super Useful!
We have had an influx of customers requesting to purchase our reusable wooden crates for their data center lifts, so that they can transport the lifts to multiple sites when they need to. Happy to help! Our reusable wooden crates are very sturdy and designed to handle transport to and from different locations. The crate’s door pulls down and becomes a ramp so that you can simply roll the lift off and start working right away. Contact us if you would like more information on these useful crates!
Our New CRM Handles Customer Accounts More Efficiently
We have shifted into a new ERP system so that we can interact with our customers as efficiently as possible. This new software is helping us to improve customer service, production, reporting, and analytics, which will enhance our overall customer experience and satisfaction. Our operations will be more streamlined. We appreciate our customers’ patience while we transfer over to this new system, but so far we are pleased with the way it’s all working.
What Makes The ServerLIFT® Data Center Lifts Stand Apart?
For starters—and this is pretty important—our lifts are the only lifts that are designed specifically for use in data centers. Everything about them is the result of us finding out what data center managers want and need, and making sure our lifts are the very best at meeting those requirements. They can fit in narrow data center aisles and go through normal data center doors and elevators. They can load from the front or the side, to match your center’s configuration. They can roll easily over floor obstructions. There are no pinch points. They can be precisely manipulated to remove or install servers. They can reach right down to the […]
Selling The Idea Of A Data Center Lift To Your Boss?
We’ve heard the story so many times. “I’m trying to convince my boss we need a lift. When we have to move our equipment manually, I have to ask people to come in on an overtime basis . . . it’s dangerous for two or even three techs to manually lift these massive servers and other equipment . . . I hate the idea that someone has to get hurt before they’re finally convinced we need a lift! It’s even worse when a data center manager comes to us after a terrible accident has happened, causing a talented tech to be out for months due to injury, not to mention […]
What Does It Mean When A Lift Is “Designed Exclusively For Data Centers”?
Well, you start where you should start: by interviewing data center managers. You then design and build a machine whose size, functions, and ergonomics are perfect for data centers. How the machine moves, stays in place, is safe for the operator, makes it easy to remove, transport, and install with precision, and navigates today’s packed data centers. Then, as the years go by, you continue to listen to data center managers, finding out what their challenges are and figuring out how you can best meet them. Not just for the machines themselves, but their preferred buying process, shipping methods, and servicing options, and new accessories that will make things easier.
Who Can Help You Get The Right Data Center Lift?
A while back, we decided that we would take a different approach to “sales.” We put some of our best customer service people on the phones instead of “salespeople.” Their goal was simply to make it easier for our customers to buy, or even help them if ServerLIFT® wasn’t the perfect solution for them. We were so happy with the result. Revenue shot up, not only because we were helping the customers get exactly what they needed, but because their input helped us improve what we were doing. Our buyback and ability to service all types of data center lifts all came from this effort. It was a win-win for […]
Who Cares About Safety?
Everybody cares about safety, after one of your data center workers sustains an injury trying to lift a 300-pound server into a rack. And they definitely care about safety when that injury is accompanied by the worker dropping that expensive server because there was no data-center-specific lift available to remove, transport, and install that server. One drop can be very expensive, for the poor worker, the dinged up server, and the data center’s reputation.
FCC Certification Compliance is Critical for the Data Center
When choosing a data center lift for your IT operations, it’s important to select one that meets both local and federal safety regulations and requirements. For example, all electronic devices manufactured or sold in the United States must be tested to comply with Federal Communication Commission (FCC) guidelines. FCC certification compliance indicates that the electromagnetic interference (EMI) from a device is under the limits approved by the FCC and can be used safely in the data center. Click here to read about all of the certifications and standards adhered to by ServerLIFT® products. Why Is FCC Certification and EMI Testing Important? All electronics and electronics systems, no matter how […]
