Happy Customers Even During Uncertain Times
A customer placed an order with us but soon realized he had placed the order incorrectly. Unfortunately, because of how his company’s system was set up, he had to restart the ordering process from scratch. We worked with him to place the correct order, but some supply chain delays pushed his order out further than expected. This customer called regularly to track the status of his order. He was completely understanding of our situation. He told us that we are always wonderful to work with and always very supportive. That’s great news to us, because during uncertain times and issues with supply chain delays, we do our very best to […]
Supply Chain Crisis Effects On ServerLIFT® Products
The port delays and supply chain disruptions of the last couple of years had extended lead times for ServerLIFT® products (and many others) well beyond normal levels. Finally, those issues are starting to ease up which means we have been shipping out many more orders in shorter periods of time. While we’re not all the way back to pre-Covid lead times yet, our production crew and shipping carriers have been working overtime to help get orders fulfilled. It’s when times are toughest that it’s more important than ever for us, our suppliers, and carriers to continue providing the same exceptional customer service we strive for everyday.
