ServerLIFT Is Going On A Road Trip
Ok, well maybe not a road trip, but we are flying two of our Service Specialists out to a customer’s site in Kentucky to repair some of their lifts. We’ve been to this customer’s site several times for basic repairs, and we discussed training their staff to perform these types of repairs to save money on service calls. While this training has an upfront cost to the customer, it will save them a lot of money in the long run. And it will ensure that their lifts are always up and running in optimal condition. We take our product very seriously and want to ensure that our customers are educated […]
ServerLIFT’s Client Experience Team Is Constantly Learning
We take our jobs seriously here on the Client Experience Team. So seriously that we want to ensure that all of our team members know what a data center looks like on the inside—to better understand how our product helps data center technicians do their jobs safely. Today a couple of our newer team members were introduced to a data center. They learned things like how data centers can lease servers for a short period of time, how there are hot and cold aisles in the data center, plus much more. The one thing that was apparent in this data center is that they were working as safely as possible […]
Workshop Helps Us Serve You Even Better
When ServerLIFT® holds a team workshop, it’s not just any type of workshop. It’s fun, eye-opening, and most of all, an opportunity to learn about each other in the best possible ways. And last week’s was another great one! This time we focused on a few key areas such as understanding ourselves and our teammates, different types of communication, and the variety of skill sets we all possess, to name a few. We facilitated that by taking a special pre-workshop assessment, setting specific goals we wanted to achieve, planning for group exercises, and reflecting on timely questions and scenarios that we could all discuss together. All that prep worked, because […]
Need Help? Call ServerLIFT!
Last week, we had a gentleman call us in search of specific parts for his material lift. He had been trying to locate them for a while to no avail. We know how tiring and frustrating that process can be. And even though we don’t carry parts for lifts other than our own, we immediately sprang into action to assist him. First, we offered to locate the manufacturer that had the parts he needed. Next, we looked up the number for the manufacturer and gave it to the gentleman so he could call. The gentleman was deeply touched by our willingness to go above and beyond to make sure he […]
Concerned That Your Lift Won’t Fully Work In Your Data Center Environment? Don’t Worry….We Got You!
When looking to purchase a data center lift, it’s only natural to want to make sure you are getting the right tool for your environment. Never fear, because ServerLIFT® has done the research, and we’re here to answer your questions. When it comes to our lifts, we have truly thought of everything. Like making sure they are the only ones designed, manufactured, and safety-certified for data center use. And designing the wheels with a large diameter so they will roll over anything a data center floor throws their way. Whatever your use case may be, we promise to find the best lift solution for you each and every time!
George Is Getting Ready To Migrate Back To His Position As ServerLIFT’s Mascot
It’s George, a ServerLIFT® favorite! And he’s got some big news. After lending his expertise to the Client Experience Team for a few weeks as they searched for a new specialist, George will be officially returning to his post as ServerLIFT® mascot. He will be missed greatly by Client Experience, but luckily they’ll know exactly where to find him. Thank you George for giving our team a LIFT!
Moving Your Data Center And Don’t Have The Original Packaging For Your Data Center Lift? No Problem!
Our customer called in saying that they are moving their data center across the country and wanted to know how they can safely transport their data center lift without having the original pallet and packaging that it came in. We advised them that we can help by either quoting them our new custom pallet and packaging, or by using our carrier to move the unit for them and keep the unit safe while in transport. They chose the second option for this situation. They were very happy with our assistance. We always recommend storing their packaging and pallets for future moves.
Do You Have A Need For A Custom Solution? Almost All Of Our Attachments Were Created From Customer Feedback
We have a customer who uses our short sling straps for our Lift Extension attachment and asked if we had a strap that was slightly longer. As we always do, we went into custom solution mode and contacted our vendor to see what we could do to help this customer. We were able to get straps made to the customer’s specifications. Now they are in the middle of testing them to see if this solution works. They may be placing an order for these longer straps for all of their Lift Extensions. These are the situations that make us glad we work here and can help.
Have A Short Deadline? We Do Everything In Our Power To Help.
We recently had an order that we shipped out, but it began to look as if it was not going to arrive on time to meet their deadline. We called our carrier and, even though this was happening right in the middle of the heavy-shipping-season holidays, they were able to get the unit to our customer on time. As a result, the customer was able to start their project on time. We love the challenge of doing all that we can to help our customers when they need it.
Feel Like Your Lift May Need An Inspection, But Not Sure Where To Start?
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for the winch motor function and the Easy-Glide Shelf. Of course, if you feel that you need a professional to come out and inspect the lift, we definitely offer onsite service. Just give us a call, as we are always here to help!
