George Is Getting Ready To Migrate Back To His Position As ServerLIFT’s Mascot
It’s George, a ServerLIFT® favorite! And he’s got some big news. After lending his expertise to the Client Experience Team for a few weeks as they searched for a new specialist, George will be officially returning to his post as ServerLIFT® mascot. He will be missed greatly by Client Experience, but luckily they’ll know exactly where to find him. Thank you George for giving our team a LIFT!
Moving Your Data Center And Don’t Have The Original Packaging For Your Data Center Lift? No Problem!
Our customer called in saying that they are moving their data center across the country and wanted to know how they can safely transport their data center lift without having the original pallet and packaging that it came in. We advised them that we can help by either quoting them our new custom pallet and packaging, or by using our carrier to move the unit for them and keep the unit safe while in transport. They chose the second option for this situation. They were very happy with our assistance. We always recommend storing their packaging and pallets for future moves.
Do You Have A Need For A Custom Solution? Almost All Of Our Attachments Were Created From Customer Feedback
We have a customer who uses our short sling straps for our Lift Extension attachment and asked if we had a strap that was slightly longer. As we always do, we went into custom solution mode and contacted our vendor to see what we could do to help this customer. We were able to get straps made to the customer’s specifications. Now they are in the middle of testing them to see if this solution works. They may be placing an order for these longer straps for all of their Lift Extensions. These are the situations that make us glad we work here and can help.
Have A Short Deadline? We Do Everything In Our Power To Help.
We recently had an order that we shipped out, but it began to look as if it was not going to arrive on time to meet their deadline. We called our carrier and, even though this was happening right in the middle of the heavy-shipping-season holidays, they were able to get the unit to our customer on time. As a result, the customer was able to start their project on time. We love the challenge of doing all that we can to help our customers when they need it.
Feel Like Your Lift May Need An Inspection, But Not Sure Where To Start?
We get a lot of inquiries from our customers telling us that they think their lift needs an inspection, but are not sure where to start. The best and first place to start would be right in the Set Up section of the Operator’s Manual that comes with your lift. You will find tests for the winch motor function and the Easy-Glide Shelf. Of course, if you feel that you need a professional to come out and inspect the lift, we definitely offer onsite service. Just give us a call, as we are always here to help!
Repeat Customers Still Need Our Expert Advice
A customer reached out to us via our web chat asking for pricing on another SL-350X® manual data center lift. They already have two, but will need more in the next year or so. They have our SL-1000X® Super-Duty lift at another campus, therefore they believed they did not have the space for an electric lift at this location. We explained that the SL-350X® manual lift and the SL-500X® electric lift are the exact same base design (it’s the SL-1000X® Super-Duty lift that is bigger), so if they did want the ease of a one-touch lifting solution rather than a manual hand-cranked lift at this site, they could certainly get […]
Do You Need To Hire 2 Technicians To Move Equipment? The Short Answer Is No…
We had a meeting with an IT engineer who provides installation/removal of servers and IT equipment to his customers. He mentioned that for most jobs they require two technicians for these installation/removal projects. They are getting push back from their customers, who are asking if it is necessary to send out two techs. The answer, this engineer was glad to hear, is “no.” With a ServerLIFT®-brand data center lift, he can now confidently quote one technician to go out to each job. Which, of course, also means he can send the second technician to another job, increasing the number of jobs he can take on at any given time. With […]
Heavy HPC Servers? No Problem At All.
We were contacted by a customer via our webchat needing a few lifts by February for very heavy 300kg High Performance Computing servers for the HPC data center they are building internationally. Another requirement was that the lifts could go through standard-sized doorways, which of course ours do. We recommended our SL-1000X® Super-Duty lift, which can lift, transport, and install equipment up to 1000 pounds, along with our GT-1000XTM Glide Roller Table (so they can smoothly slide those heavy HPC servers into a rack), and the LE-1000XTM Lift Extension (so they can effortlessly remove those weighty servers out of their shipping boxes!). They also have a data center in the U.S., […]
What Are Our Most Popular Attachments?
Our most popular attachments are the GT-1000X™ Glide Table and the LE-500X™ Lift Extension. Here’s why. The Glide Table has a series of rollers that let your servers glide back and forth over its surface for nearly frictionless equipment transfers on either side of an aisle. Especially great for the more narrow aisles. The Glide Table attaches to the equipment platform of all ServerLIFT-brand data center lifts. The LE-500X™ lift extension takes all the back-breaking effort out of removing equipment from boxes, with slings that are fed under the server or switch in the box, and then, with the push of a button on your SL-500X®, lifts that heavy equipment […]
Special Circumstances? No Problem!
A reseller partner reached out to get a quote for one of our lifts. One of their customers needed a lift that would be small enough to fit in their elevator and in their tiny server room. They also needed it to lift servers into racks that are 45U high. This reseller knew exactly who to turn to for a lifting solution for their customer! ServerLIFT® brand data center lifts have a slim 24” footprint, so they fit in the most narrow aisles. Our lifts fit through any standard-sized doorway or elevator. And, our most popular models lift up to 52U. It was a no-brainer that this customer needed a […]
