1. How often should we charge the device?
To maximize battery life, we recommend keeping the data center lift plugged in and charging when not in use for extended periods. Keeping it unplugged for extended periods will drain and reduce the capacity of the battery
2. How do we charge the device?
ServerLIFT data center lifts come equipped with a power cord that simply plugs into standard wall outlets. The type of wall outlet and electrical requirements for the differs depending on your specific model.
|SL-500X (North America)||SL-500XI (International)|
|Max Voltage Input||120 VAC||240 V|
|Max Frequency Input||50/60 Hz||50/60 Hz|
|Max Current Input||4 Amp||2 Amp|
|Electric Plug Style||Type B NEMA 5-15 (3-pin)||IEC 320 C13/C14 male connector*|
* end user supplies their own cord with a IEC 320 C13/C14 female end to mate with the SL-500XI connector. The other end of the user-supplied cord can be in any preferred configuration for their specific region.
3. The battery level indicator on our device always shows a low power level no matter how often or how long we charge the unit. Do we need a new battery or is our unit defective?
Sometimes, the battery level indicator can be particularly sensitive to changes in battery voltage. If the indicator is always showing a low level, your battery’s maximum power level may have just been somewhat reduced. If your data center lift can be used for the entire day without needing to be recharged, the battery is considered to be working under normal operating conditions.
4. Should I be able to move our lift even with the stabilizer brake engaged?
The primary function of the stabilizer brake is not to provide braking, but to impart sideways stability of the device when moving equipment side-to-side on the sliding platform.
The stabilizer brake also serves a dual function of preventing movement of the data center lift when raising, lowering, or loading equipment. If it moves easily with the stabilizer brakes engaged, please check that both stabilizer brake rubber boots are installed and that the braking system locks when engaged. Otherwise, contact ServerLIFT Service & Support.
5. Can we restrict how high the device’s platform and column will go?
ServerLIFT devices have a feature where the maximum height of the platform and telescoping column is up to 1 ft lower than its factory-set maximum height. Please contact ServerLIFT Service & Support to find out if your device has this feature and to learn how to use it.
6. We can raise the platform but not lower it. What can we do?
If the platform is not in its lowest position and will go up but not down, the lower limit sensor switch may be stuck. ServerLIFT Service & Support can walk you through accessing the switch, checking its function and possibly correcting the issue.
7. We can lower the platform but not raise it. What can we do?
If the platform is not in its highest position and will go down but not up, the upper limit sensor switch may need to be replaced or there may be a short in the wiring. Please contact ServerLIFT Service & Support to arrange for parts and/or service.
8. Our device power goes on, but the platform will not move up or down. What do we do?
If the battery is has power and the data center lift turns on, but the platform will not move up or down, please contact ServerLIFT Service & Support immediately.
9. Is it normal to hear a clicking sound coming from the motor?
This is completely normal. Our onboard motorized winch has a ratcheting mechanism that does produce a slight clicking sound.
10. We lost both of our keys. Can ServerLIFT send us replacements?
To maintain our client’s privacy and security, ServerLIFT does not keep records of the key profile for each device. We recommend having duplicate keys made and keeping them in a secure area. If you have lost all keys, ServerLIFT can provide a replacement lock and key set that can be installed by you or a ServerLIFT technician.
11. Should we be doing any ongoing maintenance to our ServerLIFT data center lift?
ServerLIFT offers preventative maintenance through our optional service contract and extended warranty. However, the devices are designed to handle years of regular use with little or no maintenance. To extend the life of the onboard battery, it is important to keep the unit charging when not in use.